Privacy Policy

Digital Ink Technologies Inc.

Digital Ink Technologies Inc. (“Digital Ink Technologies”, “we”, “us”, or “our”) recognizes the importance of privacy and the sensitivity of Personal Information. We are committed to managing Personal Information responsibly and in compliance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Information in the course of our business activities.

1. Definition of Personal Information

“Personal Information” means information about an identifiable individual as defined under PIPEDA. This does not include an employee’s name, title, business address, or business telephone number. Business email addresses and identifiable survey responses are considered Personal Information.

2. Consent

By providing Personal Information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

Where required by applicable law, we will obtain express consent before using Personal Information for new or additional purposes. Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

3. Collection & Use of Personal Information

We collect and use Personal Information for purposes including:

Providing contracted products and services

Managing client relationships

Processing payments and collecting fees

Communicating about services, updates, or offerings

Improving our website and service delivery

Meeting legal and regulatory requirements

Provision of services is not conditional on consent for unrelated marketing purposes.

4. Use Without Consent

We may use Personal Information without consent where permitted or required by law, including to:

Collect outstanding debts

Comply with subpoenas, warrants, or court orders

Investigate legal breaches or violations

Protect the interests of an individual where consent cannot be obtained in a timely manner

5. Third-Party Information

If you provide us with Personal Information about another individual or entity, you represent that you have obtained the necessary authorization and consent. You agree to indemnify us for any losses arising from unauthorized disclosure.

6. Storage & Cross-Border Transfers

Personal Information may be stored or accessed in Canada or the United States using secure third-party servers. Where data is stored outside Canada, it may be subject to foreign laws, including lawful access by foreign authorities.

If you wish to restrict storage to Canada only, you must notify us in writing, and we will make commercially reasonable efforts to accommodate your request.

7. Cookies & Website Data

Our website uses session cookies and similar technologies to:

Analyze website traffic

Improve functionality and user experience

Conduct anonymous market research

Cookies do not collect Personal Information that directly identifies individuals. You may disable cookies in your browser settings; however, some site functionality may be limited.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage users to review their privacy policies before providing Personal Information.

9. Retention of Personal Information

Personal Information is retained only as long as necessary for the purposes for which it was collected, or as required by law. Any use beyond five (5) years from last collection requires renewed consent, except where necessary to provide services or collect fees.

10. Safeguards

We use physical, organizational, and technological safeguards appropriate to the sensitivity of the Personal Information to protect against loss, theft, unauthorized access, disclosure, or misuse.

Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Access & Correction

You may request access to or correction of your Personal Information by contacting our Privacy Officer. Access may be limited where disclosure would:

Compromise security or confidentiality

Impact the privacy of others

Reveal confidential commercial information

Reasonable fees may apply for reproduction or transmission.

12. Accuracy

We rely on you to keep your Personal Information accurate and up to date. Corrections will be made promptly once inaccuracies are verified.

13. Governing Law

This Privacy Policy is governed by Canadian federal and Ontario provincial privacy laws. Where Personal Information is used in other jurisdictions, the more stringent legal requirements will apply.

14. Complaints & Inquiries

Questions, access requests, or complaints regarding this Privacy Policy may be directed to:

Privacy Officer
Digital Ink Technologies Inc.
101 Brock Street South, 2nd Floor
Whitby, Ontario, Canada
L1N 4J9